Refund policy

7-day returns on standard catalog sculptures

If your sculpture is not right for your space, you can request a return within 7 calendar days after delivery for a change of mind, size selection, or finish preference. The return request must reach us within this window; the item does not need to arrive back within seven days.

How to request a return

Contact us through our Contact page with your order number and the item you would like to return. We will provide return instructions and the return address. Please wait for these instructions before shipping your item, then send it back within 7 calendar days of approval.

Condition and packaging

Returned sculptures must be in their original, undamaged condition, without alterations or signs of use. You may unpack and inspect your sculpture. Please use the original protective packaging where possible, or equally protective packaging, to keep the sculpture secure in transit.

Return shipping and refunds

For change-of-mind, size, or finish returns, the buyer arranges and pays for return shipping. We recommend a tracked service and keeping your shipping receipt. There is no restocking fee.

After we receive and inspect an eligible return, we will refund the item price paid to the original payment method and notify you. We do not deduct our original free U.S. shipping cost. Separately paid outbound shipping charges are non-refundable for preference returns. Your bank or payment provider may take additional time to post the refund.

Damaged, defective, or incorrect items

Please contact us within 7 calendar days after delivery with your order number and clear photos of the item and packaging. Keep the packaging while we review the issue. For an approved damaged, defective, or incorrect item, we cover any required return shipping and arrange a replacement or refund. Store credit is available if you prefer it.

Personalized and custom commissions

Personalized items and custom commissions clearly identified as non-returnable before purchase are excluded from change-of-mind returns. Standard catalog sculptures remain eligible even though we make them to order. This exception does not apply to damaged, defective, or incorrect items.

Order changes and cancellations

Orders cannot usually be changed or canceled once production has started. If you need to request a change, contact us as soon as possible and we will do our best to help.

This policy does not limit any mandatory consumer rights that apply to your purchase.